Refund Policy

Refund Policy

1. Refund requests must be submitted within 7 days of the service booking date.
2. Refunds are applicable only for services that have not yet been performed.
3. Once a service has been completed, no refunds will be issued.
4. Emergency or after-hours service call-out fees are non-refundable.
5. Cancellations made less than 24 hours before the scheduled appointment are non-refundable.
6. Preventive maintenance plans are refundable on a prorated basis, excluding services already delivered.
7. Installation, repair, or replacement services are refundable only if cancelled before work begins.
8. Any equipment, parts, or materials purchased on behalf of the customer are non-refundable once ordered or installed.
9. Approved refunds will be issued using the original payment method.
10. Refund processing time is typically 7–10 business days, depending on the payment provider.
11. Payment gateway or banking fees, if applicable, are non-refundable.
12. Refunds may not be granted for incorrect service selection made by the customer.
13. Customers are encouraged to request rescheduling instead of cancellation whenever possible.
14. ACCORD DME reserves the right to deny refunds in cases of misuse, policy violations, or fraudulent activity.
15. All refund determinations made by ACCORD DME management are final.
16. For refund-related inquiries, customers must contact ACCORD DME support before initiating chargebacks or disputes.